Applications for financial advisors to serve high net worth clients

NDA Protected

This project is under NDA, please reach out to me at ashitajain666@gmail.com to know more.

Project Overview: I am working as an individual contributor for JP Morgan’s International Private Bank (IPB), where we focus on serving high-net-worth clients like innovators, entrepreneurs, and industry leaders with liquidity exceeding $1 million. These clients are managed by financial advisors who use technology to provide seamless interactions. The ecosystem involves 11 platforms and 120 applications aimed at addressing:

• Client onboarding & interactions

• Personalized wealth management strategies

• Data-driven insights and tailored solutions

Internal users include Front Office (Advisors), Client Services, Operations, Marketing, Events, and Senior Management, each utilizing the platform to cater to distinct client needs.

Challenges:

• Interfacing with Legacy Systems: Our current banking systems use outdated protocols that are not easily compatible with modern frontend technologies.

• Fragmented Systems: A lack of integration between the applications results in a disjointed user experience.

• Balancing Roadmaps: There's a tension between addressing short-term fixes and maintaining a long-term strategic vision.

• Third-Party Integrations & Legal Issues: We are working through the challenges of integrating third-party solutions and managing legal complexities.

Learning:

• Gaining a deeper understanding of complex financial products.

• Designing for high-net-worth clients, where personalization and attention to detail are paramount.

• Shifting from just improving UX to tackling broader strategic improvements that influence the entire product ecosystem.

• Influencing UX-centric methodologies across teams and workflows.